Frequently asked questions
What it is, what it costs, and whether it belongs on your trucks. No hype, no jargon.
Ask Audrey is an AI assistant built for garage door dealers — the shops that install and service residential and commercial doors and openers. Your techs and CSRs ask it questions on the truck or at the desk, and it answers from your shop's own uploaded manuals, parts catalogs, and wiring diagrams, with the page number it pulled the answer from.
Yours. Audrey answers from the manuals and catalogs you upload, not the open internet. That's the whole point. A generic chatbot will confidently invent a spec; Audrey quotes your source document and shows the page so your tech can verify it.
It's built not to. Every load-bearing answer is tied to a citation from your library. If the answer isn't in your uploaded documents, Audrey says so instead of guessing, and you can tap the citation to see the exact page.
No. It replaces the 20 minutes a tech burns digging for a spec or calling the shop. Think of it as your best senior tech riding along in every truck. The door still gets fixed by your people.
Specs, part numbers, wiring diagrams, programming steps, error and flash codes, troubleshooting, and spring sizing. It also has built-in tools: a DASMA spring-size calculator, an opener flash-code lookup by brand and model, and a remote and keypad compatibility checker. A tech can snap a photo of a faded nameplate and Audrey reads it.
Yes. It's mobile-first, and the same conversation follows the tech from the truck to the desk. There's a “Hey Audrey” voice mode too, so a tech can ask hands-free with the door open in front of them.
Minutes. Upload a manual, ask a question, and you're running. You don't have to load your whole library on day one. Add documents as you go, and the answers get sharper the more you feed it.
Plans run from Solo ($99/mo) to Crew ($199), Shop ($299), and Operation ($699) for larger multi-truck outfits, with a discount for paying annually. Every plan starts with a free 7-day trial.
You can start the 7-day free trial and no card is charged until day seven, so you get a real week to decide whether it belongs on your trucks.
Your library is yours. Uploaded documents are scoped to your workspace and used only to answer your team, not shared with other shops or used to train a public model.
Whatever you upload. LiftMaster, Chamberlain, Genie, Overhead Door, Amarr, Clopay, Wayne Dalton, Marantec, and the rest. Audrey reads the manuals you give it, so an obscure or discontinued unit is covered as long as the document is in your library.
ChatGPT answers from the open internet and will happily guess a torque spec. Audrey answers from your documents and cites the page. For a trade where a wrong number means a callback or a safety issue, that difference is the product.